Preparing For Large Furniture to arrive

Delivery FAQs

If you can't find the answer to your question below, please email us at   

Due to ongoing changing global events, find our most up-to-date global delivery and returns information

How will I know when my order has been dispatched?

Once an order has been shipped you will be notified by email. In certain cases, some orders will be shipped partially which will be made clear on your shipping email. For larger orders that require white glove delivery, we will contact you to organise a suitable delivery time.

Why is part of my order missing?

At times we don't send out a complete order since different items purchased may arrive at our warehouse at different times. Please check your delivery note to see if any of your items will be arriving separately. If the delivery note says an item should be in your parcel but it isn't, please contact our on +443301336271 or email us at  

When can I expect to receive my order?

The estimated lead time for delivery into our warehouse is stated on the product.

For mainland UK deliveries, please allow an extra 24 to 48 hours for small items and 8 to 10 weeks for furniture or large orders that require our white glove service.

For larger international orders and bulky/ oversized/ fragile items, transit times may vary between 8to 10 weeks depending on the country.

What should I do if I've received an incorrect item?

If you have received an incorrect item in your order, please contact our Customer Care team and we will organise a free collection service to pick the item up from you. Wherever possible, we will endeavour to organise a replacement item for you. To contact Customer Care team on +443301336271 or email us at  

How do I check if my item will fit in my property?

It is your responsibility for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. Our delivery team will deliver up to the first floor level only. We cannot deliver above this level unless there is suitable lift access. Access must be evaluated before booking white glove delivery and extra costs might occur if you fail to note any issues with this. If required, LuxDeco offers access checks to certain areas of London and the home counties. If you would like an access evaluation prior to ordering an item please contact our on +443301336271 or email us at  

If you have any concerns about access via restricted spaces, such as doorways, stairs, lifts or hallways, we strongly advise you to read our 'Furniture Sizing Guide prior purchase. 

Below are some questions to think about before you purchase large furniture items:

  • Is there parking available outside the property?
  • What floor is the item being delivered to?
  • Is there clear access into the room of choice?
  • Is there a lift available?
  • Will there be children or pets on site during delivery?
  • Are there any other restrictions we should be aware of that may impact the delivery?
  • Can you provide any photos or video of doorways, staircase, etc?


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