Customer Care

Furniture & Large Items

Due to changing global events, please find our most up-to-date delivery and returns information here.

England

£75 white glove delivery service charge (Monday to Friday) on furniture items over £750

£40 white glove delivery service charge (Monday to Friday) on furniture items under £750.

Wales and Scotland

£150 white glove delivery service charge (Monday to Friday) on orders over £300.

£9.95 standard delivery charge on small furniture orders under £300.

Northern Ireland and non-mainland UK

£150 standard delivery charge (Monday to Friday) on orders over £300 using our trackable service.

£9.95 standard delivery charge on small furniture orders under £300.

International

We offer worldwide shipping on all items.

International delivery charges for accessories and small items to most locations will be calculated at checkout.

For larger items, the international delivery charge will be manually calculated and you will receive a quote by email with the most competitive delivery rate within 2 working days from receipt of your request.

Please be aware that international delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery.

For EU customers, more information about local taxes and import duties is outlined below.

Accessories & Small Items:

England, Northern Ireland, Wales, Scotland and non-mainland UK

Free standard delivery (Monday to Friday) for orders over £300 using our 24-hour trackable service.

£9.95 standard delivery charge on accessories items under £300.

International

We offer worldwide shipping on all items.

International delivery charges for accessories and small items to most locations will be calculated at checkout.

For larger items, the international delivery charge will be manually calculated and you will receive a quote with the most competitive delivery rate, by email, within 2 working days from receipt of your request.

Please be aware that international delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery.

For EU customers, more information about local taxes and import duties is outlined below.

Express Delivery

If you need your item in a hurry please speak to our Customer Care Team, who will be happy to assist where possible. The team can be reached on +443301336271 or email us at info@homefixboutique.com  

Delivery FAQs

If you can't find the answer to your question below, please email us at info@homefixboutique.com   

Due to ongoing changing global events, find our most up-to-date global delivery and returns information contact us.

How will I know when my order has been dispatched?

Once an order has been shipped you will be notified by email. In certain cases, some orders will be shipped partially which will be made clear on your shipping email. For larger orders that require white glove delivery, we will contact you to organise a suitable delivery time.

Why is part of my order missing?

At times we don't send out a complete order since different items purchased may arrive at our warehouse at different times. Please check your delivery note to see if any of your items will be arriving separately. If the delivery note says an item should be in your parcel but it isn't, please contact our on +443301336271 or email us at info@homefixboutique.com  

When can I expect to receive my order?

The estimated lead time for delivery into our warehouse is stated on the product.

For mainland UK deliveries, please allow an extra 24 to 48 hours for small items and 8 to 10 weeks for furniture or large orders that require our white glove service.

For larger international orders and bulky/ oversized/ fragile items, transit times may vary between 8to 10 weeks depending on the country.

What should I do if I've received an incorrect item?

If you have received an incorrect item in your order, please contact our Customer Care team and we will organise a free collection service to pick the item up from you. Wherever possible, we will endeavour to organise a replacement item for you. To contact Customer Care team on +443301336271 or email us at info@homefixboutique.com  

How do I check if my item will fit in my property?

It is your responsibility for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. Our delivery team will deliver up to the first floor level only. We cannot deliver above this level unless there is suitable lift access. Access must be evaluated before booking white glove delivery and extra costs might occur if you fail to note any issues with this. If required, LuxDeco offers access checks to certain areas of London and the home counties. If you would like an access evaluation prior to ordering an item please contact our on +443301336271 or email us at info@homefixboutique.com